customer-service

October 2nd, 2015

How Customer Service Increases Sales

Customer service and sales departments/divisions are by far the most important aspects of a company in order for them to grow.  Sales Teams work endless hours to woo customers and clients in order to earn their trust and furthermore, their business.  Customer Service teams spend their time ensuring every customer […]

calculator

September 13th, 2015

UPS, FedEx and DHL International Shipping Weight Calculator

UPS, FedEx and DHL International Shipping Weight Calculator Some of the pains that eCommerce businesses may experience with international shipments are:

calculator

September 8th, 2015

UPS Canada Brokerage, Customs Fees and Charges

UPS Canada Brokerage, Customs Fees and Charges The iGlobal UPS Canada Brokerage Fee Calculator is not intended to give you a total landed cost for your order. iGlobal Stores is not liable for any changes with UPS in their calculation for fees. It does not calculate other UPS charges such […]

Restricted International Products

April 18th, 2014

International Trade Restrictions by Country

When shipping internationally one of the most important things you need to know before you ship is whether the products you are shipping are restricted in the country you are shipping to. We can help you learn the international trade restrictions, so you can save yourself time and money. Every country’s […]

european-vat-rates

April 16th, 2014

Infographic: European VAT Rates – Value Added Taxes for Europe

Ready to learn more about European VAT Rates? Learn what VAT is and why the European Union uses it. Country Standard VAT Rate Albania 20% Andorra 4.5% Austria 20% Belgium 21% Belorussia 20% Bosnia & Her. 17% Bulgaria 20% Croatia 25% Cyprus 19% Czech Republic 21% Denmark 25% Estonia 20% […]

international-customer-service

April 11th, 2014

How to Be an International Customer Advocate

There are 2 types of customers in the world: Elated and Irked An Elated Customer is the one you that will rarely contact you. This is not a bad thing. This simply means that the customer is happy with the order that has been placed and doesn’t need any assistance. There are […]

friendly-fraud

April 11th, 2014

Friendly Fraud – Its Flaws and How to Beat It

Friendly Fraud is not as kind and pleasant as it sounds – especially when it is impacting your business. This type of fraud begins with a legitimate transaction, followed by a chargeback claiming that the cardholder did not authorize the purchase. The transaction is immediately refunded and the merchant is left frustrated, scraping […]

Closed Source

April 3rd, 2014

Closed Source e-Commerce Platform

When choosing an e-Commerce shopping cart platform, you will need to decide whether you will utilize an open source platform or a hosted (closed source) solution. There are several factors that come into play when considering either one. This article aims to point out some of the key considerations of […]

Open Source

April 1st, 2014

Open Source Shopping Cart Platforms

There are two distinct categories of eCommerce shopping cart platforms available in the marketplace today: open source and hosted (closed source). In this post, we will point out the pros and cons of utilizing an open source shopping cart platform for your eCommerce website. Open Source Shopping Carts: Customizable, Controllable […]

post-image-cube

March 31st, 2014

Moving to Era 3 Technology with Global eCommerce

Just 20 years ago, in 1994, the department store came to the Internet, thanks to J.C. Penney. eCommerce was getting its start. A few years later in 1997 Dell became the first company to break $1M in internet sales in a year. However, this new world was really not a […]